Effective date: 1 August 2026
These terms and conditions (the "Terms and Conditions") govern the use of our Site. The Site is owned and operated by Marg. The Site is an e-commerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
All content published and made available on our Site is the property of Marg and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.
These Terms and Conditions govern the sale of services available on our Site.
The following services are available:
Services are paid for in full when ordered.
These Terms and Conditions apply to all services displayed on our Site at the time you access it. All information, descriptions, or images we provide about our services are as accurate as possible; however, we are not legally bound by such information, descriptions, or images, as we cannot guarantee the accuracy of every detail. You agree to purchase services from our Site at your own risk — see Section 12 (Guarantees) for what we do commit to.
We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
We take dietary requirements seriously and research restaurants accordingly. However, for genuine allergies or medical dietary needs, you should always confirm directly with the restaurant or venue before ordering — an itinerary from Marg is a strong starting point, not a substitute for checking with the establishment on the day, particularly for severe or life-threatening allergies.
Marg provides recommendations and direct booking links where relevant. We do not currently book flights, hotels, or packages on your behalf. If this changes in future, any such service will be governed by separate terms, reflecting the additional protections required under the UK Package Travel and Linked Travel Arrangements Regulations.
Our Site may reference or link to goods and services from third parties — hotels, restaurants, attractions, booking platforms. We cannot guarantee the quality or accuracy of goods and services made available by third parties.
Your membership subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel.
Membership subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period — you'll continue to have access to your membership benefits until then, and you won't be charged again after that point.
We do not offer refunds for partial months already paid for. There is no minimum commitment period and no cancellation fee.
To cancel, email bookmargtravel@yahoo.com. We will confirm your cancellation and the date your access ends.
Payments are processed securely by Stripe. We do not currently accept payment methods outside what Stripe supports on our checkout page.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use, and authorise us to charge the amount due to that instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase services from us within 14 days without giving notice. For services, this cancellation period ends 14 days from the date of purchase.
To exercise your right to cancel, you must inform us of your decision within the cancellation period. To cancel, contact us by email at bookmargtravel@yahoo.com. You may use a copy of the Cancellation Form found at the end of this document, but you are not required to do so.
Important: as set out in Section 11 (Refunds), single-itinerary purchases ask you to expressly agree, before payment, to give up this 14-day right once your itinerary has been delivered — since it is a personalised service delivered promptly. Where you have given that agreement, the general right described in this section no longer applies to that order.
If you requested that performance of a service begin during the cancellation period, you are required to pay us an amount in proportion to what has been performed up until you communicated your decision to cancel. We will reimburse any amount you have paid above this proportionate payment.
We will make any reimbursement using the same form of payment you used for the initial purchase, unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
We provide refunds for services sold on our Site as follows:
Single-itinerary purchases: because your itinerary is a personalised service delivered directly and promptly to you, we ask customers to expressly agree, before payment, to give up their 14-day statutory cancellation right once the itinerary has been delivered. This is confirmed via a checkbox at checkout.
This means we do not offer refunds simply because a customer has changed their mind after receiving their itinerary. It does not affect a customer's rights if the itinerary delivered is genuinely defective — for example, containing materially incorrect or significantly out-of-date information such that the service was not properly delivered. In that case, we will first offer a revision to correct the issue; if the itinerary cannot reasonably be corrected, a full or partial refund will be considered.
Membership subscriptions: no refunds are given for a month already paid for, but customers can cancel at any time to stop future charges (see Section 7).
Payment processing errors: if a customer is charged in error — for example, a duplicate charge — we will refund the erroneous charge in full.
Refund requests should be sent to bookmargtravel@yahoo.com and will typically be reviewed within 5 working days.
We guarantee that every itinerary is personally researched and checked before delivery — hours, dietary suitability, and booking requirements verified as of the date it's prepared, not generated and left unchecked.
If anything in your itinerary is materially incorrect at the time of delivery, we will correct it free of charge as part of your included revision. We do not guarantee that external factors — restaurant closures, price changes, or booking availability — occurring between delivery and your travel dates will remain unchanged, since these are outside our control.
Where the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction, applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation; if there is a conflict, the mandatory provisions of the legislation will apply.
Our Site contains links to third party websites or services that we do not own or control, including restaurant, hotel, and attraction booking links within your itinerary. We are not responsible for the content, policies, or practices of any third party website linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using them.
We are liable for losses that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill, up to the amount you paid for the service. Marg, and its directors, officers, agents, employees, subsidiaries, and affiliates, will not be liable for losses that are not foreseeable, or for issues arising from third parties (airlines, hotels, restaurants, venues) that are outside our control.
Nothing in these terms limits your statutory rights as a consumer under UK law, or our liability for death or personal injury caused by our negligence.
Except where prohibited by law, by using this Site you indemnify and hold harmless Marg and its directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of our Site or your violation of these Terms and Conditions.
Your itinerary is delivered as a private link, protected by a PIN sent to you separately by email. You are responsible for keeping this PIN reasonably secure. We are not responsible for access by third parties who obtain your PIN through your own disclosure.
These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our Site. We will notify users by email of material changes to these Terms and Conditions, or post a notice on our Site.
Questions about these terms can be sent to:
Email: bookmargtravel@yahoo.com
If you want to cancel your contract of sale with us, you may use this form and email it to us at the address below.
I hereby give notice that I cancel my contract of sale of the following goods or services: